1. Company Information

This website is operated by:

Relaxed
Website: relaxed-shop.com
Company Name: Relaxed
Email: info@relaxed-shop.com
VAT ID: 02788400484

The seller and contracting party for purchases made through this website is the company listed above.

2. Scope of These Terms

These Terms & Conditions apply to all purchases made through our online store.

They apply to consumers who place orders for personal use. If you place an order on behalf of a business, company, or organization, additional or different rules may apply.

Any conflicting or additional terms provided by the customer shall not apply unless we expressly agree to them in writing.

3. Products and Product Information

Relaxed offers clothing, socks, sportswear, casualwear, accessories, and related products through its online store.

We make every effort to display our products as accurately as possible, including product images, colors, sizes, descriptions, materials, and care instructions.

However, slight differences may occur due to screen settings, lighting conditions, device displays, or photography. Such minor differences do not affect your statutory rights.

Product availability may change at any time. If a product is unavailable after you place an order, we will inform you as soon as possible.

4. Prices

All prices shown on our website are displayed in the currency indicated at checkout.

Unless otherwise stated, prices include applicable taxes where required by law.

Shipping costs, delivery fees, customs fees, or other additional charges may apply and will be shown during the checkout process before you complete your order.

We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you place your order.

5. Order Process

To place an order, you must select the products you wish to purchase, choose the relevant size, color, quantity, and add them to your cart.

Before submitting your order, you will have the opportunity to review and correct your order details, including:

• Products
• Quantities
• Sizes and colors
• Billing details
• Shipping details
• Payment method
• Shipping method

By clicking the final order button, you submit a binding order to purchase the selected products.

6. Formation of Contract

After placing your order, you will receive an automatic order confirmation by email. This email confirms that we have received your order.

The purchase contract is formed when we accept your order. Acceptance may occur when:

• We send you a shipping confirmation,
• We dispatch the products,
• Or we otherwise confirm acceptance of your order.

We reserve the right to reject or cancel an order where legally permitted, for example if a product is unavailable, payment cannot be processed, product information contains an obvious error, or fraud prevention checks indicate a potential risk.

7. Payment

Payments on our website are processed securely through Stripe or other payment providers shown at checkout.

Available payment methods may include, depending on availability and configuration:

• Credit card
• Debit card
• Digital wallets
• SEPA payment methods
• Local payment methods
• Other payment options displayed at checkout

The available payment methods will be shown before you complete your order.

Your payment details are processed by the relevant payment provider. Relaxed does not store your full credit card or bank account details on its website.

If your payment is declined, your order may not be completed or processed.

8. Delivery and Shipping

We deliver to the regions and countries shown during checkout.

Delivery times may vary depending on the destination, selected shipping method, product availability, and logistics provider.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated.

Once your order has been shipped, you may receive a shipping confirmation email. If tracking is available, the tracking information will be provided in that email.

Please ensure that your delivery address is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

9. Failed Delivery

If a delivery cannot be completed because of incorrect address information, refusal of delivery, failure to collect the parcel, or absence at the delivery address, the parcel may be returned to us.

In such cases, we may contact you to arrange a new delivery. Additional shipping costs may apply where permitted by law.

10. Right of Withdrawal

If you are a consumer, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.

The withdrawal period usually begins on the day you, or a third party appointed by you, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement.

You may contact us at:

Email: info@relaxed-shop.com

Further details about your right of withdrawal, exceptions, return process, and refund rules are provided in our separate Cancellation Policy / Withdrawal Policy.

11. Returns

Products must be returned in a suitable condition. Where possible, please return products unworn, clean, undamaged, and in their original packaging.

You may inspect the products as you would normally do in a physical store. However, if the product has been used beyond what is necessary to inspect its nature, characteristics, and fit, we may be entitled to reduce the refund amount where permitted by law.

For hygiene reasons, certain products may be excluded from return if they are sealed and the seal has been removed after delivery, where legally permitted.

Return shipping costs and conditions are explained in our Return Policy and Cancellation Policy / Withdrawal Policy.

12. Refunds

Once we receive and inspect your returned products, we will process the refund using the original payment method, unless otherwise agreed.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

We may withhold the refund until we have received the returned products or until you have provided proof that you have returned the products, whichever occurs first, where permitted by law.

13. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging, if possible

Your statutory rights remain unaffected. If a product is faulty or does not conform to the contract, you may be entitled to legal remedies under applicable consumer protection laws.

These remedies may include repair, replacement, price reduction, or refund, depending on the situation and applicable law.

14. Size, Fit, and Care

Please check the product page, size information, and product descriptions before placing your order.

Care instructions are provided on the product label or product page where applicable. To preserve product quality, please follow the care instructions carefully.

Relaxed is not responsible for damage caused by improper washing, drying, ironing, storage, or use contrary to the provided care instructions.

15. Discount Codes and Promotions

From time to time, we may offer discount codes, promotional campaigns, or special offers.

Discount codes may be subject to additional terms, including:

• Validity period
• Minimum order value
• Product exclusions
• One-time use limits
• Customer eligibility
• Non-combinability with other offers

Discount codes cannot usually be exchanged for cash and may not be applied retroactively after an order has been placed.

We reserve the right to modify or cancel promotions where legally permitted.

16. Customer Accounts

You may be able to create a customer account on our website.

You are responsible for keeping your login details confidential and for all activity under your account.

Please notify us immediately if you believe your account has been used without authorization.

We reserve the right to suspend or close accounts where misuse, fraud, security risk, or violation of these Terms is suspected.

17. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Interfere with the security or operation of the website
• Attempt to gain unauthorized access to systems or data
• Use automated tools to scrape or overload the website
• Upload harmful code or malware
• Use the website for fraudulent or unlawful activities
• Copy or misuse website content without permission

We reserve the right to restrict access to the website where misuse is suspected.

18. Intellectual Property

All content on this website, including logos, brand names, images, product photos, texts, graphics, designs, icons, and layout elements, is owned by Relaxed or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without our prior written permission.

This does not affect your right to use the website for personal shopping purposes.

19. Data Protection

We process personal data in accordance with applicable data protection laws.

Information about how we collect, use, store, and protect personal data can be found in our Privacy Policy.

Information about cookies and similar technologies can be found in our Cookie Policy.

20. Liability

We are responsible for damages caused intentionally or by gross negligence in accordance with applicable law.

We are also responsible where liability cannot be excluded or limited under applicable law, including liability for injury to life, body, or health.

For ordinary negligence, we are only liable for breaches of essential contractual obligations. Essential contractual obligations are obligations that make the proper performance of the contract possible and on which the customer may regularly rely.

In such cases, liability may be limited to foreseeable and typical damages, where permitted by law.

Nothing in these Terms limits your statutory consumer rights.

21. Force Majeure

We are not responsible for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

Such events may include, but are not limited to:

• Natural disasters
• War or civil unrest
• Strikes or labor disputes
• Government actions
• Pandemics
• Transport disruptions
• Technical failures outside our control
• Supplier or logistics disruptions

We will make reasonable efforts to reduce the impact of such events and inform affected customers where appropriate.

22. Consumer Dispute Resolution

We aim to resolve any issues directly with our customers.

If you have a complaint, please contact us first:

Email: [Add contact email address]

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless legally required.

23. Applicable Law

These Terms & Conditions are governed by the laws of Germany, unless mandatory consumer protection laws of the customer’s country provide otherwise.

If you are a consumer, this choice of law does not deprive you of the protection granted by mandatory provisions of the law of the country in which you have your habitual residence.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable.

The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic and legal purpose of the original provision, where legally permitted.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website functionality, legal requirements, or operational processes.

The version available on our website at the time of your order applies to that order.

Please review these Terms regularly before placing an order.

26. Contact

If you have any questions about these Terms & Conditions, your order, delivery, payment, return, or refund, please contact us:

Relaxed
Website: relaxed-shop.com
Company Name: Relaxed
Email: info@relaxed-shop.com