Orders & Shopping
Everything you need to know about placing an order at Relaxed. Here you can find answers about shopping, order confirmation, customer accounts, and order changes.
How can I place an order?
Simply choose your preferred products, select the size and color, and add them to your cart. Then proceed to checkout, enter your delivery details, and complete your order securely.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account can help you manage your orders more easily and save your details for future purchases.
Will I receive an order confirmation?
Yes. After placing your order successfully, you will receive an order confirmation by email. If you do not see it in your inbox, please also check your spam or promotions folder.
Can I change my order after placing it?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will check whether the requested change is still possible.
Can I cancel my order?
Cancellation is only possible if your order has not yet been processed or shipped. Once your order has entered the shipping process, you may return it after delivery according to our return policy.
Payment & Security
Your payment is processed securely and encrypted. Relaxed uses Stripe as a payment provider to offer a safe and convenient checkout experience.
Which payment methods are available?
The available payment methods will be shown during checkout. Depending on availability, you may be able to pay by credit card, debit card, digital wallets, SEPA payments, or other supported local payment methods.
Is my payment secure?
Yes. Your payment information is processed securely and encrypted. Payments are handled through Stripe, a trusted international payment provider. Relaxed does not store your full card or bank details on the website.
When will I be charged?
Depending on the payment method you choose, the amount may be charged immediately when you complete your order or according to the terms of the selected payment method.
Why was my payment declined?
A payment may be declined for different reasons, such as bank restrictions, incorrect payment details, insufficient funds, or security checks. Please review your payment information or try another payment method.
Will I receive an invoice?
You will receive an order confirmation by email after placing your order. If you need an invoice or have questions about your billing details, please contact our customer support team.
Shipping & Delivery
Find information about delivery times, shipping confirmation, tracking, and delivery address changes.
Where does Relaxed ship?
Relaxed ships to the delivery regions available during checkout. The available countries and shipping options will be shown before you complete your order.
How long does delivery take?
Delivery time may vary depending on the product, order date, and delivery address. The estimated delivery time will be shown during checkout or in your shipping confirmation email.
Will I receive a shipping confirmation?
Yes. Once your order has been shipped, you will receive a shipping confirmation by email. If tracking is available, the tracking link will also be included in that email.
Can I change my delivery address after ordering?
If your order has not yet been shipped, please contact us as soon as possible. We will check whether the delivery address can still be updated.
What should I do if my package has not arrived?
First, please check the tracking information and see whether the package was delivered to a neighbor, parcel shop, or pickup point. If you still need help, contact us with your order number.
Returns & Exchanges
Would you like to return an item or order a different size? Here you can find the most important information about returns.
Can I return an item?
Yes. You can return items according to our return policy. Please make sure that the products are unworn, clean, and, if possible, returned in their original packaging.
How long do I have to return an item?
For online orders, customers generally have a 14-day withdrawal period from the day they receive the goods. Please check our cancellation policy and return policy for full details.
How do I start a return?
Please contact our customer support team with your order number and the items you would like to return. We will then provide you with further instructions for the return process.
Can I exchange an item?
Direct exchanges depend on product availability and order status. In many cases, the easiest option is to place a new order for the desired item and return the original product.
When will I receive my refund?
Once your return has been received and checked, your refund will be processed through the original payment method. Processing times may vary depending on your payment provider.
Products & Sizes
Relaxed offers comfortable, stylish, and everyday-ready products. Here you can find answers about sizes, materials, care instructions, and fit.
How do I choose the right size?
Please check the size information on the product page. If you are between two sizes, we recommend reviewing the product description and fit details before placing your order.
What materials are the products made from?
You can find the material composition on each product page. Relaxed focuses on comfortable fabrics, practical fits, and quality workmanship.
How should I care for my Relaxed products?
Please always follow the care label on the product. In general, we recommend washing textiles gently, washing similar colors together, and avoiding high temperatures.
Can product colors look different in real life?
Yes. Colors may appear slightly different depending on your screen, lighting conditions, and device settings. We do our best to display our products as accurately as possible.
What happens if a product is sold out?
If a product or size is currently unavailable, it may come back in stock later. You can check the shop regularly or contact us if you have questions about a specific product.
Customer Support & Contact
Have a question about your order, a product, or a return? Our support team will be happy to help.
How can I contact Relaxed?
You can contact us through the contact form on our website or by using the email address provided on the contact page. For order-related questions, please always include your order number.
When will I receive a response?
We aim to respond to all inquiries as quickly as possible. During weekends and public holidays, response times may be slightly longer.
What information should I include in my message?
Please include your name, order number, and a short description of your request. This helps us review your inquiry faster and provide the right support.
What should I do if I received a wrong or damaged item?
Please contact us as soon as possible after receiving your order. If possible, include photos of the product and packaging. We will review the issue and find a suitable solution.
Is phone support available?
The currently available contact options can be found on our contact page. If phone support is not available, you can always reach us by email or through the contact form.