Last updated: 01.06.2026
Thank you for shopping with Relaxed.
We want you to be happy with your purchase. If you are not fully satisfied with your order, you may return eligible items according to the conditions described in this Refund and Returns Policy.
This policy applies to purchases made through our online store at relaxed-shop.com.
This Refund and Returns Policy does not affect your statutory consumer rights.
1. Right of Withdrawal
If you are a consumer, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.
The withdrawal period begins on the day you, or a third party appointed by you, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, for example by email.
You can contact us at:
Email: info@relaxed-shop.com
Return Address: İm Madenbach 2
35066 Frankenberg
To meet the withdrawal deadline, it is sufficient that you send your withdrawal request before the 14-day withdrawal period has expired.
2. Return Period
After informing us that you wish to withdraw from your purchase, you must send the goods back without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
The deadline is met if you send back the goods before the 14-day return period has expired.
Please do not send items back without contacting us first. This helps us process your return correctly and avoid delays.
3. Return Conditions
Returned items should be:
- Unworn
- Clean
- Undamaged
- Free from stains, odors, pet hair, perfume, deodorant marks, or signs of use
- Returned with original labels, tags, and packaging where possible
- Packed securely for return shipping
You may inspect the products as you would normally do in a physical store. However, if the products have been used beyond what is necessary to check their nature, characteristics, size, or fit, we may reduce the refund amount where permitted by law.
4. Products That Cannot Be Returned
Certain products may be excluded from return where permitted by applicable law.
This may include:
- Products that have been used, worn, washed, damaged, or altered
- Products that are not suitable for return for health or hygiene reasons if they were delivered sealed and the seal has been removed after delivery
- Customized or personalized products
- Gift cards or digital products, if applicable
- Products returned after the applicable return period
For hygiene-sensitive items such as socks or similar products, please keep the product packaging and hygiene seal intact if you are unsure whether you wish to keep the item.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
5. How to Start a Return
To start a return, please contact our customer support team at:
Email: info@relaxed-shop.com
Please include the following information:
- Your full name
- Order number
- Email address used for the order
- Item or items you wish to return
- Reason for return, optional
- Photos, if the item is damaged, defective, or incorrect
Once we receive your request, we will provide further return instructions.
6. Return Shipping Costs
Unless otherwise stated, the customer is responsible for the direct cost of returning items when exercising the right of withdrawal.
If the item is defective, damaged, or incorrect due to our error, please contact us before returning it. In such cases, we will review the issue and provide a suitable solution.
We recommend using a trackable shipping service. We are not responsible for returned parcels that are lost or damaged during return shipping.
7. Refunds
Once we receive your returned item and inspect it, we will notify you about the status of your refund.
If your return is approved, your refund will be processed using the original payment method, unless otherwise agreed.
Refunds may include the product price and, where legally required, the standard delivery cost paid for the original order. Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option may not be refunded.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
8. Refund Timing
We will process eligible refunds without undue delay and generally no later than 14 days from the day we are informed of your decision to withdraw.
However, we may withhold the refund until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever occurs first. This approach is consistent with EU consumer withdrawal rules.
9. Exchanges
At this time, direct exchanges may not always be available.
If you would like a different size, color, or product, the fastest option may be to place a new order and return the original item according to this policy.
If exchange service is available for your order, our customer support team will inform you during the return process.
10. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging, if applicable
We will review your request and, where appropriate, offer a suitable solution such as replacement, repair, refund, or another remedy available under applicable consumer protection laws.
Your statutory rights remain unaffected.
11. Legal Guarantee
If a product is faulty, defective, or does not conform to the contract, you may have legal rights under applicable consumer protection laws.
These rights may include repair, replacement, price reduction, or refund, depending on the situation and applicable law.
Nothing in this policy limits or excludes your statutory rights.
12. Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your card issuer, bank, or payment provider, as it may take some time before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Email: info@relaxed-shop.com
13. Refused or Uncollected Deliveries
If a parcel is refused, not collected, or returned to us due to incorrect or incomplete delivery information provided by the customer, we may deduct any additional shipping or return costs from the refund where permitted by law.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible.
14. Sale Items and Promotional Products
Sale items and promotional products can be returned according to this policy unless otherwise clearly stated and where legally permitted.
Your statutory consumer rights remain unaffected.
15. Gifts
If an item was purchased as a gift and shipped directly to you, please contact us with the order details.
Refunds are generally processed to the original payment method used for the purchase, unless otherwise agreed and legally permitted.
16. Contact Us
If you have any questions about returns, refunds, exchanges, or defective products, please contact us:
Relaxed
Website: relaxed-shop.com
Company Name: Relaxed
Return Address: İm Madenbach 2
35066 Frankenberg
Email: info@relaxed-shop.com