Last updated: 01.06.2026
This Privacy Policy explains how Relaxed collects, uses, stores, and protects personal data when you visit or shop on relaxed-shop.com.
We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
By using our website, placing an order, creating an account, contacting us, or interacting with our services, you may provide us with certain personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have.
1. Data Controller
The data controller responsible for the processing of personal data on this website is:
Relaxed
Website: relaxed-shop.com
Company Name: Relaxed
Email: info@relaxed-shop.com
If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us using the details above.
2. Personal Data We Collect
We may collect different types of personal data depending on how you use our website.
2.1 Data You Provide During Checkout
When you place an order, we may collect:
- First and last name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment method information
- Tax or invoice information, if required
- Notes or messages you add to your order
We use this information to process your order, deliver your products, provide customer support, issue invoices, and comply with legal obligations.
2.2 Customer Account Data
If you create a customer account, we may collect:
- Name
- Email address
- Password in encrypted form
- Billing and shipping addresses
- Order history
- Account preferences
You can use your account to manage your orders, save your details, and improve your shopping experience.
2.3 Contact and Support Data
When you contact us through our contact form, email, or customer support channels, we may collect:
- Name
- Email address
- Phone number, if provided
- Order number, if applicable
- Message content
- Any files, photos, or documents you choose to send us
We use this data to respond to your inquiry and provide customer support.
2.4 Technical and Usage Data
When you visit our website, certain technical data may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of visit
- Interactions with the website
- Cookie and consent preferences
Some of this data is necessary for website security and functionality. Analytics and marketing data is only processed where required with your consent.
2.5 Marketing and Analytics Data
If you give consent, we may collect information about how you interact with our website and advertisements.
This may include:
- Pages viewed
- Products viewed
- Items added to cart
- Checkout activity
- Purchases
- Traffic source
- Campaign performance
- Approximate location
- Device and browser information
We may use this data through services such as Google Analytics and Meta Pixel to improve our website, measure advertising performance, and show more relevant advertisements.
3. How We Use Your Personal Data
We process personal data for the following purposes:
- To operate our online store
- To process and deliver orders
- To manage payments and refunds
- To provide customer support
- To create and manage customer accounts
- To send order confirmations and shipping updates
- To prevent fraud and protect website security
- To comply with legal, tax, and accounting obligations
- To improve our website, products, and services
- To analyze website traffic and customer behavior
- To measure advertising performance
- To provide personalized marketing, where consent has been given
4. Legal Bases for Processing
We process personal data only when we have a valid legal basis.
Depending on the situation, we may rely on the following legal bases:
4.1 Performance of a Contract
We process your personal data when it is necessary to fulfill your order, process payment, deliver products, manage returns, or provide customer support related to your purchase.
4.2 Legal Obligation
We may process and retain certain data to comply with legal obligations, such as accounting, tax, consumer protection, and record-keeping requirements.
4.3 Legitimate Interests
We may process certain data for legitimate business interests, such as website security, fraud prevention, internal administration, service improvement, and responding to customer inquiries.
4.4 Consent
We rely on your consent for non-essential cookies, analytics cookies, marketing cookies, Meta Pixel, advertising tracking, and certain marketing communications where required.
You can withdraw your consent at any time through our cookie settings or by contacting us.
5. Payments and Stripe
We use Stripe as our payment service provider.
When you make a payment, your payment details are processed securely by Stripe. Depending on the payment method you choose, Stripe may process data such as:
- Name
- Email address
- Billing details
- Payment method details
- Transaction information
- Fraud prevention and security data
Relaxed does not store your full credit card or bank account details on our website.
Stripe may process your personal data as an independent controller or processor depending on the payment service used. For more information, please review Stripe’s own privacy information.
6. Google Analytics
We may use Google Analytics to understand how visitors use our website and to improve our online store.
Google Analytics may help us analyze:
- Website traffic
- Pages visited
- Session duration
- Device and browser information
- Approximate location
- Traffic sources
- Shopping behavior
- Conversion performance
Google Analytics is only used where required with your consent. If you do not consent to analytics cookies, Google Analytics will not be activated for analytics tracking.
You can change or withdraw your consent at any time through our cookie settings.
7. Meta Pixel and Marketing Technologies
We may use Meta Pixel and related Meta technologies to measure advertising performance and improve our campaigns on platforms such as Facebook and Instagram.
Meta Pixel may help us understand actions such as:
- Page views
- Product views
- Add-to-cart actions
- Checkout activity
- Purchases
- Ad conversions
- Campaign performance
Meta Pixel and related marketing technologies are only used where required with your consent.
If you reject marketing cookies, Meta Pixel will not be activated for marketing tracking.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, and support marketing activities.
Cookies may be used for:
- Shopping cart functionality
- Checkout and payment processing
- Login and account functions
- Website security
- Analytics
- Advertising and retargeting
- Remembering cookie preferences
Some cookies are strictly necessary and cannot be disabled because the website cannot function properly without them.
Analytics and marketing cookies are only used with your consent.
For more information, please see our separate Cookie Policy.
9. WooCommerce and WordPress
Our online store is built using WordPress and WooCommerce.
WooCommerce may process data necessary for e-commerce functionality, including:
- Cart contents
- Checkout details
- Customer account data
- Order history
- Billing and shipping information
- Product purchase information
This data is used to operate the store, process orders, provide customer support, and manage customer accounts.
10. Email Communications
We may send you transactional emails related to your order, such as:
- Order confirmation
- Payment confirmation
- Shipping updates
- Delivery notifications
- Return or refund updates
- Customer support replies
These emails are necessary for order processing and customer service.
If we offer newsletter or promotional emails, we will only send them where legally permitted or where you have given consent. You can unsubscribe from marketing emails at any time.
11. Sharing Personal Data with Third Parties
We may share personal data with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
- Payment providers, such as Stripe
- Shipping and logistics providers
- Hosting providers
- IT and website maintenance providers
- Email service providers
- Analytics providers, such as Google Analytics
- Advertising platforms, such as Meta
- Accounting, tax, or legal service providers
- Authorities, where legally required
We only share personal data where necessary and in accordance with applicable data protection laws.
12. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area.
Where personal data is transferred internationally, we take appropriate measures to protect your data in accordance with applicable data protection laws. These measures may include adequacy decisions, standard contractual clauses, contractual safeguards, or other legally recognized transfer mechanisms.
13. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of data and the reason for processing.
For example:
- Order and invoice data may be retained to comply with legal, tax, and accounting obligations.
- Customer account data may be kept as long as the account remains active.
- Customer support messages may be retained for a reasonable period to manage inquiries and disputes.
- Analytics and marketing data may be retained according to the settings of the relevant service providers and your consent preferences.
- Cookie preferences may be retained to remember your choices.
When personal data is no longer needed, we will delete, anonymize, or securely archive it where appropriate.
14. Data Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure website connections
- Encrypted payment processing
- Restricted access to personal data
- Secure hosting and server environments
- Regular website and plugin updates
- Fraud prevention measures
- Internal access controls
However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.
15. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent at any time
- The right to lodge a complaint with a data protection authority
To exercise your rights, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before responding to your request.
16. Withdrawing Consent
Where we rely on your consent, you can withdraw it at any time.
You can withdraw or change your cookie consent through our cookie settings panel.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
17. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.
18. Links to Third-Party Websites
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, legal requirements, or data processing practices.
The latest version will always be available on this page.
Please review this Privacy Policy regularly to stay informed about how we protect your personal data.
20. Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:
Relaxed
Website: relaxed-shop.com
Company Name: Relaxed
Email: info@relaxed-shop.com